RETURNS or SHIPPING DAMAGE CLAIMS

We gladly refund the purchase price of any item that you purchased at full price and that you wish to return because the item in not to your liking. If you purchase an item at a reduced clearance price and choose to return the sale item a 25% restocking fee will be deducted from your refund. We do not refund shipping costs that you paid to receive full-price or sale items.

We check each item before we package, box and ship the item. We do not ship defective merchandise.  Some of our products are hand-crafted. They are constructed by hand and have characteristics common to hand construction. Some products have hand-painted finishes of a rustic nature. We make every effort to photograph and fully describe each item in shape, material, color, style, function and measurement. If you have questions concerning an item description, please ask these questions before ordering the item.

We understand that there will be decorating items that you purchase that do not blend with your decor nor function in the space the way that you thought that they might.  We want you to be totally pleased with your purchase. However, we do not pay any shipping or insurance costs for items delivered to you or for items that you choose to return. You will pay shipping and insurance costs to receive your purchase and try it in your space and shipping and insurance costs to return your purchase to us if it is not to your liking.

In order to expedite your return, please follow the following procedures.

When you receive your merchandise

You have 2 days to notify us of shipping damage or to request a Return Authorization.

Please open all boxes immediately and check contents. Let it Shine must be notified by email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   or telephone (817) 247-8032 within 2 days of you receiving your purchase of any shipping damage or in the case that you want to return the item.
In the case of shipping damage, it is imperative that you re-package the merchandise in its original packing materials to present to the shipping company claims agent.
In order to expedite your return, please follow this procedure.

Contact us via Email or Telephone for a Return Authorization Number
(817) 247-8032

Call or email us for a Return Authorization Number within 2 days of you receiving your purchase. In the case of broken and damaged merchandise, we will advise you as to the claims procedure used by the carrier that delivered your purchase.
In order to expedite your return, please follow this procedure.

Keep All Original Packaging Materials and the Original Box

The item must be returned in its original packaging and in resalable condition. Be sure to repackage the item securely to avoid shipping damage and a lengthy claims procedure with the carrier that will delay the crediting to your account.

If you receive your purchase and the item is broken due to shipping, be sure to include all broken pieces in their original position and packaging when you repackage the item. When you notify us, we will give you information on the claims procedure as directed by the carrier.
In order to expedite your return, please follow this procedure.

Write the Return Authorization Number on the Outside of the Box

Write the Return Authorization Number on the Outside of the Box in Bold and Clearly Visible letters and/or numbers. We do not accept parcels that do not carry a Return Authorization Number on the outside of the box.
In order to expedite your return, please follow this procedure.

We do not accept returns through the United States Post Office.

We accept returns by FedEx (Federal Express) and UPS (United Parcel Service) only.


If you send the return through the post office, we will not receive it.

Take your package to the local FedEx or UPS office and you can be assured that your return will be received by us.
Failure to ship your return by FedEx or UPS will result in lengthy delays or denial in processing your return.
In order to expedite your return, please follow this procedure.

North Richland Hills, TX  76180

Your return has 30 days from the date that we shipped your purchase to you to arrive at our shipping location at 9024 Cedar Bluffs, N. Richland Hills, Texas. NO EXCEPTIONS. Items arriving after the 30 day period will not be accepted by Let it Shine. FedEx and UPS will be denied delivery and the carrier may send you notice that delivery was denied. Your package will then be in the possession of FedEx or UPS.
In order to expedite your return, please follow this procedure.

When will my credit card be credited for the purchase price
of my return?

If the Let it Shine  RETURN POLICY is followed in making your return and if the item is received by us in resalable condition, the purchase price of the item will be refunded to your credit card within 5 business days (Mon-Fri).
If the item is damaged in shipping, either when we shipped to you or when you returned the item to us, the purchase price will be credited to your credit card when the carrier settles the claim. The claim process may take up to six weeks or more.

Thank you for following the return procedures. In doing so, you can be assured that your return will be processed efficiently and in accordance with the Let it Shine Return Policy and above described procedures.